Refund policy

Last Updated: September 18, 2026

At Bancroft & Lane, we want you to feel confident about every purchase. If an item is not right for you, we offer a straightforward return process subject to the conditions below.

RETURNS

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the item must be unused, unworn beyond reasonable try-on, and returned in its original condition. All original packaging, tags, accessories, and components included with the product must also be returned.

Items showing signs of extended wear, misuse, alteration, damage after delivery, or otherwise failing to meet the return conditions may not be eligible for a refund.

Returns can only be initiated after the order has been delivered. Packages cannot be recalled or returned while they are still in transit.

Bancroft & Lane does not charge a restocking fee.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us at info@bancroftlane.com within 24 hours of placing your order and include your order number.

We will make every reasonable effort to accommodate requests received within this period. However, because orders may be transmitted to our fulfillment network shortly after purchase, cancellation cannot be guaranteed once processing has begun.

Once an order has been dispatched, it can no longer be canceled. After delivery, you may request a return in accordance with this policy.

HOW TO START A RETURN

To begin a return, contact info@bancroftlane.com within the 30-day return period.

Please include your order number, the item you wish to return, and the reason for the return.

Our customer service team will review your request and provide the appropriate return instructions and return address.

Please do not send a return to the original sender address or to our business address unless our customer service team specifically instructs you to do so. Returns must be sent to the return location provided in your return authorization instructions.

Items returned without first contacting us may experience processing delays or may not be accepted.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, selected the wrong size or color, ordered the wrong product, or otherwise no longer want the item, you are responsible for the cost of return shipping.

If an item arrives damaged, defective, or materially different from what you ordered, Bancroft & Lane will cover the reasonable cost of the authorized return.

If you receive an incorrect, damaged, or defective item, please contact us promptly at info@bancroftlane.com with your order number and details of the issue. We may request photographs or other information so that we can resolve the matter efficiently.

Original shipping charges, if any were paid, are generally non-refundable unless the return results from an error by Bancroft & Lane or otherwise required by law.

REFUNDS

Returned merchandise will be inspected after it arrives at the designated return location.

If the return meets the requirements of this policy, the refund will be approved and issued to the original payment method used for the purchase.

We aim to process approved refunds within 7 business days after the returned item has been received and inspected.

Once we issue the refund, additional processing time may be required by your bank, credit card provider, or payment service before the funds appear in your account. These processing times are controlled by the payment provider and may vary.

If a return does not meet the eligibility requirements outlined in this policy, we will contact you regarding the status of the return.

EXCHANGES

Bancroft & Lane accepts eligible exchanges for a different size or color, subject to product availability.

To request an exchange, contact info@bancroftlane.com within 30 days of receiving your order. Please include your order number and the size or color you would like instead.

Our customer service team will provide instructions for completing the exchange.

If the requested replacement is unavailable, we may offer an alternative product or process an eligible refund after the original item has been returned and approved.

INCORRECT, DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Provide your order number, a brief explanation of the issue, and, where appropriate, photographs showing the condition of the item.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund. Approved return shipping costs for defective or incorrect products will not be charged to the customer.

ORDERS NOT DELIVERED

If your order has not arrived within the estimated delivery period stated in our Shipping Policy, please contact info@bancroftlane.com with your order number.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement at no additional cost or a refund to the original payment method.

Packages shown by the carrier as successfully delivered are handled in accordance with the delivery provisions contained in our Shipping Policy.

NON-RETURNABLE ITEMS

Certain products may not qualify for return for health, hygiene, safety, or other legitimate reasons.

When an item is non-returnable, that restriction will be clearly disclosed on the applicable product page before purchase.

Nothing in this policy limits any return or refund rights that cannot legally be excluded under applicable consumer protection law.

RETURN CONDITION

Customers are responsible for taking reasonable care of merchandise while deciding whether to keep it.

Trying on footwear for fit is acceptable, but returned footwear should not show signs of outdoor wear, excessive use, staining, damage, alteration, or other deterioration beyond what is reasonably necessary to evaluate fit and appearance.

Where possible, we recommend trying footwear on a clean indoor surface before deciding whether to keep it.

CHANGES TO THIS POLICY

Bancroft & Lane may update this Return & Refund Policy from time to time to reflect changes in our operations, fulfillment practices, or applicable requirements.

Any revised policy will be posted on this page with an updated Last Updated date.

Changes will apply to orders as permitted by applicable law.