Shipping policy

Last Updated: September 21, 2026

At Bancroft & Lane, we want the ordering and delivery process to be simple, transparent, and reliable. The information below explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

Shipping & Delivery

We currently offer free standard shipping on all U.S. orders, with no minimum purchase requirement.

Orders are processed Monday through Friday, excluding major holidays.

Order cutoff: 6:00 PM EST
Processing time: 1–3 business days
Estimated transit time: 6–10 business days
Estimated total delivery time: approximately 7–13 business days from the date your order is placed

Orders placed after 6:00 PM EST, on weekends, or on holidays will begin processing on the next business day.

Please keep in mind that delivery estimates are not guarantees. Weather, carrier delays, seasonal demand, customs or logistics disruptions, and other circumstances outside our control may occasionally affect delivery times.

Order Processing

Once your order is placed, you will receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully to make sure your:

  • Shipping address is correct
  • Product selection is correct
  • Color and size are correct
  • Contact information is accurate

Once an order has entered the fulfillment process, we may not be able to change or cancel it. If you notice an error, contact us as soon as possible at info@bancroftlane.com.

Free Shipping

Bancroft & Lane offers complimentary standard shipping on all eligible U.S. orders.

There are no minimum order requirements or additional standard shipping charges at checkout.

If additional shipping services or destinations are offered in the future, any applicable charges will be clearly displayed before payment is completed.

Carriers

Orders may be shipped through different established shipping carriers depending on the destination, fulfillment location, package size, and available service.

The carrier assigned to your order, along with your tracking information, will be provided once your order has been dispatched.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to begin updating after you receive your shipping confirmation.

If your tracking information has not updated for several business days, contact our customer service team and we will be happy to assist.

Shipping Delays

During periods of unusually high demand, holidays, severe weather, or carrier disruptions, orders may require additional time to arrive.

We work to process and dispatch every order as quickly as possible, but circumstances outside Bancroft & Lane's control may occasionally cause delays.

If your order appears to be significantly delayed, please contact us so we can review the shipment and, when appropriate, assist with a carrier inquiry.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

  1. Confirming that the shipping address on your order confirmation is correct.
  2. Checking around entrances, porches, mailrooms, parcel lockers, garages, and other possible delivery locations.
  3. Asking household members, neighbors, front-desk staff, or building management whether they accepted the package.
  4. Contacting the shipping carrier for additional delivery information.

Once the carrier confirms delivery to the address provided during checkout, the shipment is generally considered delivered.

Bancroft & Lane cannot guarantee reimbursement or replacement for packages that are lost or stolen after confirmed delivery. However, our customer service team will make reasonable efforts to help you locate the shipment, provide tracking information, and assist with opening a carrier investigation when appropriate.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, please contact us. Additional shipping charges may apply if the order must be shipped again.

If you notice an address error immediately after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once fulfillment has started.

Lost or Damaged Shipments

If you believe your package has been lost in transit or arrives with shipping-related damage, please contact us promptly at info@bancroftlane.com with your order number and any relevant photos or tracking information.

We will review the situation and assist with the appropriate next steps.

Changes to This Policy

Bancroft & Lane may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, carriers, delivery areas, or other operational requirements.

Updates will be posted on this page along with a revised Last Updated date.

Questions About Your Order?

Our customer service team is available to help with shipping, tracking, delivery, and order-related questions.

Bancroft & Lane
Store Address: 5700 Atlantic Ave, Virginia Beach, Virginia 23451, United States
Email: info@bancroftlane.com
Phone: +1 (757) 925-8122

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

We do our best to respond to all emails within 1–2 business days.