Terms of service
Last Updated: September 18, 2026
OVERVIEW
Welcome to Bancroft & Lane. Throughout these Terms of Service, the terms “Bancroft & Lane,” “we,” “us,” and “our” refer to Bancroft & Lane.
Bancroft & Lane operates this website and online store, including all information, content, features, tools, products, and services made available through it, collectively referred to as the “Services.” Our online store is hosted and supported by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
These Terms of Service, together with any policies referenced or linked on our website, set out the terms that apply when you browse our website, create an account, place an order, purchase a product, or otherwise use our Services.
Please read these Terms of Service carefully before using our website. By accessing, browsing, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and any policies incorporated by reference. If you do not agree with these Terms, you should not access or use the Services.
SECTION 1 — ACCESS AND ELIGIBILITY
By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence. If you permit a minor dependent to use the Services through a device you own or control, you accept responsibility for that use.
When creating an account, placing an order, or otherwise interacting with our store, you may be asked to provide information including your name, email address, billing details, payment information, and shipping address. You agree that all information you provide will be accurate, current, and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with the Services and for activity conducted through your account. You may not sell, transfer, assign, or provide another person with unauthorized access to your account.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display and describe our products as accurately as possible. Product photographs, colors, textures, sizing, measurements, and other details are provided to help you make an informed purchase.
Because screen settings, lighting conditions, devices, and displays vary, we cannot guarantee that every product color or visual detail shown on your device will exactly match the physical product.
Product descriptions, specifications, availability, and other information may be updated from time to time. We reserve the right to discontinue a product, restrict availability, or limit the quantities sold to a particular customer, household, geographic location, or jurisdiction where reasonably necessary.
The display of a product on our website does not guarantee that the product will remain available when an order is processed.
SECTION 3 — ORDERS
By submitting an order through Bancroft & Lane, you are making an offer to purchase the products shown in your order.
An automated confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been accepted, processed, or dispatched.
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary. This may include situations involving suspected fraud, unauthorized payment activity, pricing or listing errors, unavailable inventory, unusually large quantities, suspected commercial resale, or incomplete or inaccurate customer information.
If we cancel an order after payment has been processed, we will issue any applicable refund and make reasonable efforts to notify you using the email address, billing information, or telephone number provided when the order was placed.
Please review your product selection, size, color, quantity, payment information, and shipping address carefully before completing checkout. Once an order has entered fulfillment, we may no longer be able to modify or cancel it.
SECTION 4 — PRICING, PAYMENT AND BILLING
Prices, discounts, promotions, and offers displayed through our Services are subject to change without notice.
Unless otherwise stated, the price charged for an item will be the price shown at the time your order is submitted. Applicable taxes, shipping charges, customs duties, import charges, or other fees may apply depending on the order and destination and will be handled in accordance with applicable law and our posted policies.
Promotional offers and discount codes may be subject to separate conditions. If separate promotional terms conflict with these Terms of Service, the specific terms applicable to the promotion will govern that promotion.
You agree to provide accurate and complete billing, payment, and account information. By submitting a payment method, you represent that you are authorized to use it and that the information provided is valid.
Payments may be processed through third-party payment providers. Your use of those services may also be governed by the applicable provider’s own terms and privacy practices.
SECTION 5 — SHIPPING AND DELIVERY
Orders are processed and shipped in accordance with the Bancroft & Lane Shipping Policy, which is incorporated into these Terms by reference.
Delivery dates, transit times, and arrival estimates are provided as estimates only and are not guaranteed. Delays may occur as a result of carrier operations, weather, seasonal demand, transportation disruptions, address issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address at checkout. Tracking information will generally be provided once an order has been dispatched.
Additional information regarding order processing, estimated delivery times, tracking, delayed shipments, lost packages, and packages marked as delivered can be found in our Shipping Policy.
SECTION 6 — RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, refunds, eligibility requirements, return windows, and related procedures are governed by our Return and Refund Policy.
We encourage you to review that policy before completing a purchase.
Nothing in these Terms of Service is intended to waive, exclude, or restrict any consumer right or remedy that cannot lawfully be waived under applicable law.
SECTION 7 — INTELLECTUAL PROPERTY
The Bancroft & Lane website and its contents, including our branding, trademarks, logos, product names, photographs, graphics, written content, video, design elements, layouts, and other original materials, are owned by or licensed to Bancroft & Lane and are protected by applicable intellectual property laws.
The Services are provided for your personal and non-commercial use. Except where expressly permitted by us in writing, you may not reproduce, republish, distribute, modify, sell, commercially exploit, scrape, store, transmit, or create derivative works from our website or its content.
Nothing contained in these Terms grants you ownership of or a license to use any Bancroft & Lane trademark, brand element, copyrighted material, or other intellectual property except as expressly stated.
Shopify and other third-party names, logos, trademarks, and intellectual property remain the property of their respective owners.
SECTION 8 — THIRD-PARTY TOOLS AND SERVICES
From time to time, we may provide access to tools, applications, payment services, integrations, or other functionality operated by third parties.
These services may be made available without our direct control over their operation, availability, accuracy, security, or performance. Your use of third-party tools is at your own discretion and may also be subject to separate terms imposed by the applicable provider.
We may introduce, replace, modify, or discontinue third-party features or integrations at any time.
SECTION 9 — THIRD-PARTY LINKS
The Services may contain links to third-party websites, resources, platforms, or services that are not owned or operated by Bancroft & Lane.
We are not responsible for reviewing or guaranteeing the accuracy, security, availability, content, products, services, or privacy practices of third-party websites.
If you choose to access a third-party website or complete a transaction through one, you do so subject to the third party’s applicable terms and policies. Questions or disputes involving third-party products or services should generally be directed to the third party concerned.
SECTION 10 — SHOPIFY
Bancroft & Lane uses Shopify to support and operate its ecommerce storefront.
Although Shopify provides technology that enables us to offer the Services, purchases made through Bancroft & Lane are transactions between you and Bancroft & Lane.
Shopify may collect and process certain information in connection with your access to and use of the Services in order to provide, secure, maintain, and improve its platform. Your interaction with Shopify-supported functionality may also be subject to Shopify’s own terms and privacy policies.
SECTION 11 — PRIVACY
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.
Information submitted through our website may also be shared with or processed by service providers that assist us with payment processing, ecommerce hosting, shipping, fulfillment, analytics, customer service, fraud prevention, and other functions necessary to operate our business.
Please review our Privacy Policy for additional information regarding how personal information is handled.
SECTION 12 — REVIEWS, FEEDBACK AND CUSTOMER SUBMISSIONS
If you submit a review, photograph, comment, suggestion, recommendation, idea, proposal, or other material to Bancroft & Lane, you represent that you have the necessary rights to provide that material.
By submitting such content, you grant Bancroft & Lane a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, display, distribute, and otherwise use that material in connection with operating, improving, or promoting our Services, subject to applicable law.
Submitted content must not infringe another person’s copyright, trademark, privacy, publicity, or other rights. It must not contain unlawful, defamatory, abusive, obscene, deceptive, or malicious material, computer viruses, malware, or intentionally misleading information.
You may not falsely represent the source or authorship of content submitted through our Services. You remain responsible for the accuracy and legality of content you submit.
We reserve the right, but are not obligated, to monitor, edit, decline, or remove customer submissions that we reasonably believe violate these Terms or applicable law.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccurate descriptions, pricing mistakes, incorrect availability information, shipping errors, or other omissions.
We reserve the right to correct inaccuracies, update information, and, where reasonably necessary, modify or cancel an affected order.
If an order is canceled because of an error on our part after payment has been collected, the applicable amount will be refunded.
SECTION 14 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations, infringe the intellectual property or legal rights of another person, distribute malware or harmful code, gain unauthorized access to our systems, impersonate another person or entity, submit fraudulent or misleading information, collect personal information without authorization, distribute spam or phishing communications, interfere with website security, or disrupt the normal operation of the Services.
You may not reproduce, duplicate, copy, sell, resell, scrape, or commercially exploit any portion of the Services except where expressly authorized by Bancroft & Lane.
We reserve the right to suspend, restrict, or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 15 — AVAILABILITY AND OPERATION OF THE SERVICES
We make reasonable efforts to keep the Services available and functioning properly. We do not, however, guarantee uninterrupted access or error-free operation.
The website or portions of the Services may occasionally be unavailable because of maintenance, upgrades, technical issues, security requirements, or other operational circumstances.
We reserve the right to modify, suspend, restrict, or discontinue any part of the Services where reasonably necessary.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis except where we expressly state otherwise.
We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or free from errors. Information made available through the Services is provided for general informational purposes, and we do not warrant that every item of information will always be complete, current, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection that cannot legally be excluded or limited.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Bancroft & Lane and its owners, affiliates, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Services or products purchased through the Services.
This may include loss of profits, revenue, savings, data, business opportunities, or similar losses where such liability may lawfully be excluded or limited.
Where applicable law does not permit a particular limitation or exclusion of liability, our liability will be limited only to the maximum extent permitted by law.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Bancroft & Lane, its affiliates, owners, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal expenses arising from your material breach of these Terms, your violation of applicable law, your infringement of another party’s rights, or your unlawful misuse of the Services.
We may participate in or control the defense of a claim where appropriate, and you agree to provide reasonable cooperation in connection with such defense.
SECTION 19 — TERMINATION
These Terms remain effective while you use the Services.
You may stop using the Services at any time. We may suspend or terminate your access to all or part of the Services if we reasonably determine that you have violated these Terms, engaged in fraudulent or abusive activity, or used the Services in a way that could harm Bancroft & Lane, another customer, or a third party.
Termination does not eliminate obligations or liabilities that arose before termination.
Provisions that by their nature are intended to remain effective after termination, including those relating to intellectual property, liability, indemnification, governing law, and customer submissions, will continue to apply.
SECTION 20 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 21 — WAIVER
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
A waiver relating to one circumstance does not constitute a continuing waiver or a waiver relating to another circumstance.
SECTION 22 — ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and Bancroft & Lane regarding your use of the Services.
They supersede prior or contemporaneous communications, representations, understandings, or agreements concerning the same subject matter, except where applicable law provides otherwise.
SECTION 23 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Bancroft & Lane may assign or transfer its rights or obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, change of ownership, service arrangement, or other lawful business transaction.
SECTION 24 — GOVERNING LAW
These Terms of Service and your use of the Services will be governed by applicable federal law and the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.
Any dispute that proceeds through the courts will be brought before a court with appropriate jurisdiction, subject to any rights or remedies available to you under applicable law.
SECTION 25 — CHANGES TO THESE TERMS
We may update or revise these Terms of Service from time to time to reflect changes to our Services, business practices, policies, technology, or legal obligations.
The most current version will be available on this page, and the “Last Updated” date will be revised when appropriate.
Where applicable law requires notice of a material change, we will provide such notice in the manner required by law.
Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 26 — CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to Bancroft & Lane using the contact information below.
Bancroft & Lane
Store Address: 5700 Atlantic Ave, Virginia Beach, Virginia 23451, United States
Store Email: info@bancroftlane.com
Store Phone: +1 (757) 925-8122
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
We do our best to respond to email inquiries within 1–2 business days.