Billing Terms and Conditions

Last Updated: September 14, 2026

These Billing Terms & Conditions describe the payment, pricing, billing, and transaction practices that apply to purchases made through Bancroft & Lane. By placing an order through our website, you agree to the terms outlined below.

1. ACCEPTED PAYMENT METHODS

Bancroft & Lane accepts the payment methods displayed and made available to you during checkout.

Depending on your device, location, and the payment services currently enabled through our store, available options may include major credit and debit cards such as Visa, Mastercard, American Express, Discover, as well as accelerated or digital payment methods such as Shop Pay, Apple Pay, Google Pay, and other supported payment services.

Availability of a particular payment method may change from time to time and may vary by customer or transaction.

Unless otherwise stated at checkout, transactions through Bancroft & Lane are processed in United States Dollars (USD).

2. PAYMENT AUTHORIZATION AND PROCESSING

Payment is required at the time an order is placed.

By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charge for your order, including any taxes, shipping charges, or other amounts clearly disclosed before the transaction is completed.

An order will not be considered fully accepted until the applicable payment has been successfully authorized and the order has been confirmed for processing.

If a payment is declined, rejected, reversed, or otherwise cannot be authorized, the order may not be processed or fulfilled.

In certain circumstances, a temporary authorization may appear on your payment account before a transaction is finalized. The timing for removal of an authorization hold is determined by your bank or payment provider.

3. PRICING AND CURRENCY

Product prices are displayed on the Bancroft & Lane website in the currency indicated at the time of purchase.

Unless otherwise stated, prices shown on our United States storefront are displayed in USD.

Prices, promotions, discounts, and product availability may change without prior notice. However, changes will not affect an order that has already been accepted except where an obvious pricing or technical error has occurred or where otherwise permitted by applicable law.

Applicable sales taxes, shipping charges, duties, or other transaction-related fees will be disclosed at checkout when required.

Customers are responsible for reviewing the total purchase price before submitting an order.

4. PAYMENT SECURITY

Bancroft & Lane uses Shopify and established third-party payment providers to process transactions through secure payment infrastructure.

Payment information transmitted during checkout is protected using industry-standard security measures provided by Shopify and the applicable payment processor.

Bancroft & Lane does not store complete payment card numbers on its own systems. Full card information is processed through the payment providers responsible for completing the transaction.

Customers are responsible for maintaining the security of their own payment accounts and should contact their financial institution promptly if they believe a payment method has been used without authorization.

5. BILLING INFORMATION

You agree to provide accurate, current, and complete billing information when placing an order.

This includes your name, billing address, email address, telephone number, and any other information required by the payment provider to verify and complete the transaction.

Incorrect or incomplete billing information may result in delayed processing, failed authorization, or cancellation of an order.

If we reasonably believe that billing information is inaccurate, unauthorized, or associated with suspicious activity, we may request additional information before processing the order.

6. REFUNDS

Refunds are handled in accordance with the Bancroft & Lane Refund & Return Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase unless another method is required by law or agreed upon in writing.

After Bancroft & Lane processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. Processing times vary by financial institution and are outside our control.

7. CHARGEBACKS AND PAYMENT DISPUTES

If you believe you have been charged incorrectly or have another billing concern, we encourage you to contact Bancroft & Lane at info@bancroftlane.com so that we can review the matter and attempt to resolve it promptly.

We respect a customer's right to dispute unauthorized or incorrect charges through their financial institution.

Where a chargeback or payment dispute is submitted, Bancroft & Lane may provide the applicable payment processor or financial institution with order records, shipment information, customer communications, tracking information, and other relevant documentation necessary to respond to the dispute.

Fraudulent or intentionally abusive payment disputes may be challenged where permitted by applicable law.

8. FRAUD PREVENTION AND ORDER REVIEW

To help protect customers and our business, Bancroft & Lane may review transactions for indications of fraud, unauthorized payment activity, identity theft, or other suspicious behavior.

We reserve the right to delay, decline, or cancel an order when we reasonably believe additional verification is necessary or when a transaction presents an elevated risk of fraud.

For certain transactions, we may request additional information to confirm the identity of the purchaser, ownership of the payment method, or accuracy of the order information.

Any verification process will be handled in accordance with our Privacy Policy and applicable law.

9. ORDER ERRORS

Although we make reasonable efforts to maintain accurate pricing and billing information, occasional technical, typographical, or system errors may occur.

If an obvious pricing, discount, tax, or payment error affects an order, we may contact you before fulfillment to explain the issue and provide available options.

If an affected order must be canceled after payment has already been collected, the applicable amount will be refunded to the original payment method.

10. THIRD-PARTY PAYMENT SERVICES

Certain payment methods available through our store are provided by third-party companies.

Your use of services such as digital wallets, accelerated checkout providers, financing services, or other third-party payment methods may also be subject to the separate terms, privacy policies, and eligibility requirements of those providers.

Bancroft & Lane is not responsible for fees, account restrictions, approval decisions, or other terms independently imposed by a customer's bank or third-party payment provider.

11. CHANGES TO THESE BILLING TERMS

Bancroft & Lane may revise these Billing Terms & Conditions from time to time to reflect changes in our payment methods, business operations, technology, or applicable legal requirements.

The current version will be posted on this page along with the applicable Last Updated date.

Any material changes will apply in accordance with applicable law.