Frequently Asked Questions (FAQ)
Welcome to the Bancroft & Lane FAQ page. Below you’ll find answers to common questions about ordering, shipping, returns, refunds, exchanges, and customer support. If you need help with something not covered here, our customer service team will be happy to assist.
How long will it take to receive my order?
Orders are generally processed within 1–2 business days, Monday through Friday. Once dispatched, standard transit typically takes 6–8 business days.
Most orders therefore arrive within approximately 7–10 business days from the date the order is placed.
Delivery estimates are not guarantees and may occasionally be affected by carrier delays, weather, seasonal demand, or other circumstances outside our control. Additional information is available in our Shipping Policy.
Do you offer free shipping?
Yes. Bancroft & Lane offers free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.
For complete processing and delivery information, please review our Shipping Policy.
Where is Bancroft & Lane located?
Bancroft & Lane is a United States-based online retailer located in Virginia Beach, Virginia.
Our business address is:
5700 Atlantic Ave
Virginia Beach, Virginia 23451
United States
We currently serve customers throughout the United States through our online store.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact us at info@bancroftlane.com as soon as possible and provide your order number, a brief description of the issue, and photographs where appropriate.
Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund. Approved return shipping for damaged, defective, or incorrectly supplied merchandise will not be charged to the customer.
Please see our Return & Refund Policy for complete details.
Can I cancel an order after placing it?
You may request cancellation within 24 hours of placing your order by emailing info@bancroftlane.com with your order number.
We will make every reasonable effort to accommodate your request. However, because orders may enter fulfillment shortly after they are placed, cancellation cannot be guaranteed once processing has begun.
Orders that have already been dispatched cannot be canceled. After delivery, eligible merchandise may be returned under our Return & Refund Policy.
What is your return policy?
Bancroft & Lane accepts eligible returns requested within 30 days of delivery.
Returned merchandise must generally be unused, unworn beyond reasonable indoor try-on, and in its original condition with the original packaging, tags, accessories, and components.
We do not charge a restocking fee.
For complete return requirements and instructions, please review our Return & Refund Policy.
Who pays for return shipping?
If you are returning an item because you changed your mind, selected the wrong size or color, ordered the wrong product, or no longer want the item, you are responsible for the return shipping cost.
If the product arrives damaged, defective, or materially different from what you ordered, Bancroft & Lane will cover the reasonable cost of an authorized return.
When will I receive my refund?
Once your returned merchandise has been received and inspected, approved refunds are generally processed within 7 business days.
Refunds are issued to the original payment method unless otherwise required by law or agreed upon.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Do you offer a warranty or satisfaction guarantee?
Rather than a separate product warranty, Bancroft & Lane provides a 30-day return window for eligible purchases and specific protection for merchandise that arrives damaged, defective, or incorrect.
Your available remedy may include a return, replacement, exchange, or refund depending on the circumstances. Please review our Return & Refund Policy for the complete terms.
Do you offer exchanges?
Yes. Eligible merchandise may be exchanged for another size or color, subject to product availability.
To request an exchange, contact info@bancroftlane.com within 30 days of receiving your order and include your order number and the replacement size or color you would like.
Our customer service team will provide the necessary return and exchange instructions.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow up to 24–48 hours after receiving the shipping confirmation for tracking information to begin updating.
If tracking has not updated for several business days, please contact us and we will be happy to review the shipment.
What happens if my order never arrives?
If your order has not arrived within the estimated delivery period, contact info@bancroftlane.com with your order number.
We will review the tracking information and, where appropriate, work with the carrier to investigate the shipment.
If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement at no additional cost or a refund to the original payment method.
Do you ship internationally?
At this time, Bancroft & Lane offers standard shipping within the United States.
If our available shipping destinations change, the applicable options will be shown during checkout and reflected in our Shipping Policy.
Does Bancroft & Lane have a physical retail store?
Bancroft & Lane currently operates as an online retailer and does not maintain a physical storefront for customer shopping, returns, or order pickup.
Our listed business address should not be used as a return address unless our customer service team specifically instructs you to do so.
Can I place a bulk order?
If you are interested in purchasing a larger quantity for a business, organization, event, or other purpose, please contact us at info@bancroftlane.com.
Bulk-order availability and pricing are reviewed on a case-by-case basis and may depend on product availability and order quantity.
What payment methods do you accept?
Bancroft & Lane accepts the payment methods displayed during checkout.
Depending on availability, these may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover, as well as supported digital payment methods including Shop Pay, Apple Pay, and Google Pay.
Transactions on our United States storefront are processed in U.S. Dollars (USD) unless otherwise stated during checkout.
Is my payment information secure?
Payments through Bancroft & Lane are processed using Shopify and established third-party payment providers.
Bancroft & Lane does not store complete payment card numbers on its own systems. Full payment details are handled through the applicable secure payment processor.
Please review our Billing Terms & Conditions and Privacy Policy for additional information.
How can I contact Bancroft & Lane?
Our customer service team can assist with orders, shipping, returns, exchanges, refunds, product questions, and other general inquiries.
Bancroft & Lane
Store Address: 5700 Atlantic Ave, Virginia Beach, Virginia 23451, United States
Email: info@bancroftlane.com
Phone: +1 (757) 925-8122
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
We do our best to respond to email inquiries within 1–2 business days.